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New Program Expands FalconStor Professional Services, Creates Business Opportunity for Partners

HONG KONG 8 May 2013—FalconStor Software, Inc. (NASDAQ: FALC), a market leader in disk-based data protection, today launched its new Service Partner Program throughout the Asia Pacific region. Through training and authorization, the program identifies participating partners as preferred providers of FalconStor-specific professional services. Customers will have greater access to quality service, improving customer satisfaction and increasing partner revenue.

“We designed FalconStor’s Service Partner Program to enhance both our partners’ and our customers’ experience with FalconStor,” said Suresh Nair, general manager and vice president of sales and marketing of Asia Pacific for FalconStor. “Partners gain a new revenue source and competitive differentiation, while customers receive trusted high-quality service. Beyond these core benefits, the program broadens FalconStor’s reach into new markets by growing a larger and more capable channel network that can deliver more solutions and services to new customers.”

The Service Partner Program will employ two categories of service providers: FalconStor Professional Services Partners, tier-one channel partners who can sell and deliver professional services to their own customer base, and FalconStor Authorized Services Partners, independent service partners who act as an extension of FalconStor to provide professional services to customers and tier-two partners who don’t have services capability.

Partners participating in the new program will have received training and certification for FalconStor’s solutions and will have access to FalconStor’s service resources and tools. FalconStor will promote certified service partners as providers of reliable, high-quality professional services. And partners will benefit from periodic technical training and pre-release product information sessions.

What partners are saying about FalconStor’s new Service Partner Program:

“Since the start of our partnership, we greatly benefited from FalconStor’s advanced technology, which helped us expand our customer base with proven data protection solutions. I believe that we will get more professional training through FalconStor’s Service Partner Program, which will enable us to provide high-quality service to our customers and consequently gain more customer satisfaction and business opportunities.”
-Yi Zhao, Vice General Manager, Beijing Rongke Huachuang Technology Development Co., Ltd

“DataSitter has marketed and sold FalconStor’s solutions to establish an installed base of more than 300 customers in Taiwan since we became a FalconStor distributor in 2004. We’re excited to join the new Service Partner Program because it not only will help us further increase customer satisfaction but also will give new customers more confidence in our professional services capabilities, allowing us to solidify and increase our business.”
- Moonchi Lin, General Manager, DataSitter Information Service, Inc.

“As a key partner of FalconStor in APAC, we are proud to have access to a mature program that supports us in building our business value, specifically through the utilization of advanced technology from FalconStor. Through this program, we will have the chance to get more technical training and pre-sales resources, therefore increasing customer confidence and making us more competitive. Maintaining customer satisfaction is a key factor of success for us, and this program will definitely be a great advantage.”
- Philip Lo, Director, DataXcross Technology Sdn. Bhd.

“We welcome FalconStor’s Service Partner Program, as this will create many service opportunities that can grow our business. With the implementation of this new program, we are now more committed to invest in technical resources, which will enable us to meet the growing demands of our customers for FalconStor solutions. We see a growing confidence in FalconStor among our customers, hence we are glad to be able to improve our services delivery to them via this new program.”
- Melvin Wong, Head of Technology Group, X’IT Services Pte. Ltd.

“The Service Partner Program rolled out by FalconStor addresses our customers’ most pressing data protection and business issues and, in turn, we are able to benefit from the increasing levels of opportunities for profitable growth. This demonstrates FalconStor’s ongoing dedication to channel partners as FalconStor consistently has worked with us to help us expand our business and achieve greater growth.”
- Wendy Koh, Sales Director, Maxmulia Holdings Sdn Bhd

“FalconStor’s Service Partner Program is positive proof of the organization’s commitment to providing partners a broader and deeper range of industry leading capabilities. The net result is solid competitive differentiation that enables us to deliver more effective solutions and superior services to existing and new customers with complete confidence.”
- Alan Chan, Sales Director, Multisoft Limited

“FalconStor continuously has proven to be at the forefront of innovative solutions in the evolving era of disk-based storage solutions that include snapshots, backup and deduplication. At Opensource, an organization involved in backup, disaster recovery and business continuity planning, we recognize great value in our association with FalconStor as a premium services partner. We hope to take our business to new horizons with FalconStor's unrivaled suite of products.”
- Ravindra Kumar, Director, Opensource Pte. Ltd.

“We are glad to be a FalconStor Professional Services Partner. Our customers want innovative and proven technology that eases the symptoms of the data explosion and storage expansion. Our ability to deliver not only solid data protection solutions but also professional services to our customers strengthens our value proposition to both our day-to-day and C-level contacts.”
- Mr. Freedy, Product Manager, Pt. Synnex Metrodata, Indonesia

“As a key partner in south China, Shenzhen DCS has invested significant sales and technical resources in our partnership with FalconStor. We are impressed with the advanced technology, and we are excited by the additional business opportunity created by FalconStor’s new Service Partner Program. This program will give us the benefit of technical training and a variety of pre-sales resources. We are pleased to join this program, which I believe will help make us more competitive and increase customer confidence.”
- Jason Jin, General Manager, Shenzhen DCS Co., Ltd.

“Ensuring a high level of customer satisfaction is one of the most important factors for Sysage Technology to maintain its position as a leading information and communications technology
provider in Taiwan. We are pleased to see FalconStor’s investment in the Service Partner Program, and we are willing to become a FalconStor Professional Services Partner. The program not only will help us train more professional service experts, enabling us to provide better services to our resellers and customers, but also will increase new customer confidence in FalconStor’s solutions by ensuring high-quality professional services.”
- Ray Chen, Vice President, SYSAGE Technology Co., Ltd.

“Every business needs an efficient structure to be profitable. FalconStor’s Service Partner Program perfectly complements our existing service practices. We expect the new program will enhance our ability to bring a steady stream of innovative solutions to our customers.”
- Tay Khoon Guan, Director, ServTec Corporation Pte. Ltd.

“We see enormous synergy to collaborate with FalconStor as it completes ICG's offering of enterprise data protection and disaster recovery solutions across Asia Pacific from end points to server Infrastructures. The announcement of the Service Partner Program demonstrates FalconStor’s vision in creating the same level of excellence in the channel, enabling partners to respond quickly and successfully to market opportunities. It is great news to customers who depend on us to protect one of their business's most valuable assets – their data.”
- Andy Lau, CEO, The I-Consulting Group

“As a key FalconStor distributor in Taiwan, we fully support and are keen to participate in the Service Partner Program, which will enable us to provide better services to our customers based on our evolving partnership. Here in central and south Taiwan, professional services resources are scarce compared to what is available in the north. We believe that FalconStor’s new program will help us increase user confidence in FalconStor’s solutions by increasing qualified professional services resources to ensure service quality and expand our business into new markets.
- Ron Lee, General Manager, Unlimited Kingdom Technology Co., Ltd.

“It’s great to see that FalconStor is continuing on the path of innovation, while enabling partners to maximize revenue. Customer demand for best-in-class service is no longer just about speed and cost – it’s about customer experience, especially in the case of emergencies. Professional service capability is an increasingly important aspect of that customer experience. The Service Partner Program allows us to increase customer confidence. Becoming a service partner means that we are an authorized professional data protection service vendor. It also means that we can satisfy sophisticated customer expectations.”
- Jong-Gon Kim, Executive Director, VisualData Co., Ltd.

“The enterprise data center is growing due to the exponential increase of data and the proliferation of virtual servers. As a result, data protection requirements are becoming more urgent and complex. In addition, incidents of cyber-terrorism in Korea have brought IT managers’ attention to the urgent need for better data protection and recovery. Addressing this issue is no longer optional but mandatory for all businesses. With FalconStor’s new Service Partner Program, we will be able to address this market opportunity with proven solutions and services focused on modernizing data protection for our customers.”
- Yunjoo Lee, CEO, Yotta Information

“Data protection continues to be a primary concern for all of the markets we address in Malaysia, as we increasingly see the rising demand for innovative solutions among our customers. We are truly excited about FalconStor’s Services Partner Program. In addition to being one of the leaders in the industry, FalconStor also has established itself as a channel-focused organization with a profit-rich program created exclusively to help channel partners grow their data protection business.”
- Yap Choon Keong, General Manager, Zen Computer Systems Sdn Bhd

About FalconStor Software
FalconStor Software, Inc. (NASDAQ: FALC) is a market leader in disk-based data protection. The company’s mission is to transform traditional backup and disaster recovery into next-generation service-oriented data protection. Built upon an award-winning platform, FalconStor solutions deliver disk-based backup, continuous data protection, WAN-optimized replication and disaster recovery automation. FalconStor solutions are available through a worldwide network of partners, including solution providers, top-tier strategic partners and major OEMs. Thousands of customers worldwide, from small businesses to Fortune 100 enterprises, entrust their data to FalconStor solutions. FalconStor maintains headquarters in Melville, N.Y., and offices throughout Europe and the Asia Pacific region. For more information, visit www.falconstor.com or call 1-866-NOW-FALC (866-669-3252).

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