Overview

With over 10 years of experience, FalconStor takes pride in providing customers with swift, focused, courteous service that's just a click or phone call away. From critical issues to “how to” questions, FalconStor Technical Support engineers are ready to support the success of your company’s solution.

To provide the best support possible, our Technical Support engineers work closely with fellow FalconStor experts representing Development, Storage Architecture, and Quality Assurance and have a full understanding of many different types of hardware and software.

Levels of Support

FalconStor offers three comprehensive levels of Technical Support: Standard, Gold, and Premium. All three levels include 24x7x365 access to the FalconStor Customer Support Portal, which features a Knowledge Base, downloads, and the ability to open and track tickets.

• Standard – Access to technical support engineers from 9 am-6 pm local time, excluding weekends and holidays. 
• Gold – Access to technical support engineers 24x7x365 
• Premium – The advantages of Gold support, as well as an assigned FalconStor representative who will be your primary point of contact for all issues.

To learn more, view our Technical Support Handbook (PDF).

Contact Us

Online:

Visit the FalconStor Customer Support Portal to create an account that will allow you to log support tickets and track their status.

In addition, this portal provides you with:

• Downloads for builds and patches
• Up-to-the-minute information about new updates and releases
• Knowledge Base with hundreds of technical resources – FAQs, how-to guides, tech tips, and more
• Information about your FalconStor account.

APAC email support:

• APAC – supportapac@falconstor.com