At FalconStor, we are dedicated to helping you extract every ounce of value from your data protection and storage virtualization solutions, and ensuring that your interactions with us are as productive and successful as possible.
Customers often use these words to describe FalconStor Technical Support. Always just a fast phone call or email away, we make sure technical issues are resolved quickly and efficiently whenever they arise. From deployment to upgrades, FalconStor's Technical Support Engineers stand ready to help you.
We also provide a wealth of online technical resources so that you can research technical matters at your convenience: FAQs, a certification matrix, an in-depth knowledge base, tech notes, white papers, and application notes.
FalconStor Professional Services experts know how to save you money while ensuring that your storage infrastructure meets and exceeds your requirements for availability, manageability, and performance.
From basic product implementations to enterprise-wide storage systems, our Professional Services team delivers seamless evaluation, design, and deployment services for enhancing existing storage infrastructures or creating new ones, DR planning and design, data migration, and more.
FalconStor offers intensive technical training courses led by seasoned instructors who are professionals in the field. Courses provide classroom instruction and extensive hands-on experience for partners, end-users, IT administrators, storage implementers, and industry consultants. We are available for public and on-site training year-round.
The FalconStor Worldwide Solution Center is a state-of-the-art laboratory for building and testing enterprise-class, industry-leading data protection solutions. Located in Toulouse, France, the center provides one of the world’s most advanced laboratory environments for the development of enterprise solutions and best practices, as well as proof of concept (POC) configurations and documentation.
Designed to be the first step in customer and partner support, the Knowledge Base is a repository of helpful technical documents that can instantly be accessed via the FalconStor Customer Support Portal without having to place a call to Technical Support.
Open, integrated FalconStor solutions support a broad range of hardware devices, systems, applications, and databases. The Certification Matrix outlines all of the hardware and software certified to work with FalconStor products.
Before installing FalconStor technology, be sure to review the FalconStor End User License Agreement. This document is offered in multiple languages for your convenience.