Technical Support
FalconStor takes pride in providing our customers with swift, focused, courteous service that's just a click or phone call away. From deployments to upgrades, FalconStor Technical Support Engineers are ready to support the success of your company’s solution.
To provide the best support possible, our Technical Support Engineers work closely with fellow FalconStor experts representing Development, Storage Architecture, and Quality Assurance and have a full understanding of many different types of hardware and software.
Levels of Support
FalconStor offers two comprehensive levels of Technical Support: Standard and Gold. Each level is designed to optimize the performance and availability of customers’ IT infrastructures.
Contact Us
Online:
Visit the FalconStor Customer Support Portal to create an account that will allow you to log support tickets and track their status. In addition, this portal provides you with:
- Downloads for builds and patches
- Up-to-the-minute information about new updates and releases
- Knowledge Base with hundreds of technical resources – FAQs, how-to guides, tech tips, and more
- Information about your FalconStor account
Telephone (requires paid maintenance contract or a per-incident fee):
U.S. 631.777.3332
Europe +33 820 399 866
Asia Pacific +886-4-2258-6118
Japan +81-3-3556-0211 | 
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