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| Technical Support |
FalconStor Technical Support Engineers take pride in providing our customers with swift, focused, courteous service that's just a phone call or email away. From deployment to upgrades, FalconStor's Technical Support Engineers stand ready to help your company's solutions succeed.
To provide users with the best support possible, our Technical Support Engineers work closely with fellow FalconStor Engineers representing Development, Storage Architecture, and Quality Assurance. Utilizing our diversified Technical Laboratory, they are able to support our users by working with many different types of hardware and software.
Making the gathering of critical system information exceedingly simple, the IPStor platform offers a built-in diagnostic tool: the X-Ray feature. It works by emailing an "x-ray" file (a file containing all the technical information needed to help us troubleshoot a problem) to our tech support to further expedite those occasions when you need assistance.
Levels of Support
FalconStor offers two comprehensive levels of technical support to customers: Standard and Gold. Each level is designed to optimize the performance and availability of their complex IT infrastructures.
Contact Support
- Virtual Tape Library and IPStor-based products: CDP, NSS, VTL and FDS
Send a description of your problem as well as information about your environment to one of the following and our Technical Support Engineers will respond to you within 24 hours:
US: Technical Support Request Form
Europe: supporteurope@falconstor.com
Asia Pacific: supportapac@falconstor.com
Telephone support (requires paid maintenance contract or you will need to pay a per incident fee):
U.S. 631.777.3332
Europe +33 820 399 866
Asia Pacific +886-4-2258-6118
Japan +81-3-3556-0211
- FalconStor Appliances
Telephone support:
U.S. 631.777.3332
Europe +33 820 399 866
Asia Pacific +886-4-2258-6118
Japan +81-3-3556-0211
Online Technical Resources
- Certification Matrix - Check here to see if your hardware and software has been certified with IPStor.
- Knowledgebase - Provides our customers and partners with an easily searchable technical knowledge repository that will ensure their success with FalconStor solutions.
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